PRIVACY POLICY

Last Updated: October 10, 2026

At Gillani Traders, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you browse our website, create an account, or place an order at gillanitraders.com.

1. Information We Collect

We collect information necessary to manage orders, provide customer support, and maintain our online store.

Personal Information

When you make a purchase, register an account, or contact us, we may collect:

• Full name
• Email address and phone number
• Billing and shipping addresses
• Order details and purchase history
• Payment-related information processed through payment providers
• Messages and inquiries sent to customer support

Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address and approximate location
• Browser type and device information
• Pages viewed and website interactions
• Cookies and similar tracking technologies
• Referral sources and browsing activity

2. How We Use Your Information

Gillani Traders uses customer information to operate our retail services and improve the shopping experience.

We may use collected information to:

• Process payments and fulfill orders.
• Provide shipping updates and order confirmations.
• Respond to customer questions and support requests.
• Manage refunds, replacements, and order issues.
• Improve website functionality and product listings.
• Identify suspicious activity and prevent fraud.
• Send promotional emails when permitted by law and your communication preferences.
• Comply with applicable legal and regulatory requirements.

3. Payment Information and Security

Payments made through Gillani Traders may be handled by third-party payment service providers.

Payment information is transmitted and processed according to the security practices of the payment provider. We do not need access to your full card details to manage routine orders.

We use reasonable technical and organizational safeguards to protect customer information. However, no online platform or electronic transmission method can guarantee complete security.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential shopping features and understand how visitors interact with the store.

Cookies may help us:

• Maintain shopping cart functionality.
• Remember account sessions and preferences.
• Monitor website performance.
• Understand visitor activity.
• Measure marketing and advertising effectiveness.

You can manage or disable cookies through your browser settings. Some website features may not work correctly if essential cookies are blocked.

Where required by law, we will request consent before using non-essential cookies.

5. How We Share Information

We may share necessary customer information with service providers that help us operate our business.

These may include:

• Payment Providers: To process transactions and assist with payment verification.
• Shipping Companies: To deliver orders and provide tracking information.
• Website Service Providers: To maintain hosting, website functionality, and security.
• Analytics and Marketing Services: To evaluate website performance and manage communications where permitted.

We may also disclose information when legally required or when necessary to protect our rights, customers, or business operations.

We do not disclose personal information to unrelated third parties without an appropriate business or legal reason.

6. Marketing Communications

Gillani Traders may send customers information about new arrivals, special offers, and store updates where permitted.

You can unsubscribe from promotional emails using the unsubscribe link provided in the message or by contacting our support team.

Order confirmations, shipping notifications, and essential account communications may continue even after you unsubscribe from marketing emails.

7. Data Retention

We keep personal information only for as long as reasonably necessary for business operations and legitimate purposes, including:

• Processing and documenting purchases.
• Maintaining transaction and financial records.
• Resolving customer service issues.
• Meeting tax, accounting, and legal obligations.
• Preventing fraud and maintaining website security.

When personal information is no longer required, we take appropriate steps to delete or securely dispose of it.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to your personal information.
• Correct inaccurate or outdated information.
• Request deletion of eligible personal data.
• Withdraw consent for certain data processing activities.
• Opt out of promotional communications.
• Request information about how your data is collected and shared.

Some requests may be subject to legal exceptions or recordkeeping requirements.

To submit a privacy request, email support@gillanitraders.com.

9. Children’s Privacy

Gillani Traders is not intended for children under 13. Certain products, including knives and other restricted equipment, may only be purchased by customers who meet applicable minimum age requirements.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it, subject to applicable law.

Parents or guardians who believe a child has submitted personal information can contact us for assistance.

10. Third-Party Websites

Our website may contain links to external websites, manufacturers, or third-party services.

These websites operate under their own privacy policies and data handling practices. Gillani Traders is not responsible for the privacy practices of independently operated external websites.

We recommend reviewing the privacy policies of third-party websites before sharing personal information.

11. Changes to This Privacy Policy

We may revise this Privacy Policy when our business practices, technology, or legal obligations change.

Updates will be published on this page with a revised effective date. We encourage customers to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, how we handle your information, or your personal data rights, please contact us.

Gillani Traders

Email: support@gillanitraders.com