REFUNDS & RETURNS

At Gillani Traders, we want every customer to receive the correct products in good condition. If your order arrives damaged, contains an incorrect item, or experiences a delivery issue, our support team is available to help.

Please review our refund and return guidelines before submitting a request.

1. Return & Refund Eligibility

Gillani Traders accepts refund or replacement requests under the following circumstances:

• Incorrect Product: You received an item different from what you ordered.
• Damaged Product: Your item arrived broken or damaged during shipping.
• Defective Product: The product was not functioning properly when delivered.
• Lost Package: Your order was lost during transit or was not delivered.

Customers must report these issues within 48 hours of delivery. For packages that have not arrived, please contact us once the expected delivery date has passed.

To submit a request, email support@gillanitraders.com with your order number, a brief explanation of the issue, and clear photos or videos showing any damage, defect, or incorrect item.

Our team will review the information and explain the next steps.

2. Non-Returnable Products

For product safety and quality control, Gillani Traders does not accept returns or exchanges for:

• Items that have been used, altered, or modified after delivery.
• Products damaged through improper handling, misuse, or storage.
• Items returned without approval from our customer support team.
• Products that do not qualify under the return conditions outlined above.

Please do not ship any item back without receiving return instructions from our support team.

3. Refund Processing

Once your refund request has been reviewed and approved, the refund will be issued to your original payment method.

Approved refunds are generally processed within 5–10 business days. The time required for the funds to appear in your account may depend on your bank or payment provider.

Please note:

• Original shipping charges are non-refundable, except where required by law.
• If an order qualified for free shipping, the actual shipping cost may be deducted from the refund where applicable.
• Refunds are issued only after the claim has been verified and approved.

Any deductions will be explained before the refund is finalized.

4. Replacement Policy

If you receive a damaged, defective, or incorrect product, Gillani Traders may offer a replacement instead of a refund.

Replacement approval depends on the nature of the issue and product availability.

If the original item is unavailable, our team may offer an alternative resolution, including store credit or a refund, as appropriate.

5. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has entered the shipping process, cancellation or modification requests may no longer be possible.

To request a cancellation, contact support@gillanitraders.com as soon as possible and include your order number.

6. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you have not received it, we recommend checking the delivery location and contacting the shipping carrier first.

If the carrier cannot locate the package, email our support team with your order number and tracking details.

For orders lost during transit, Gillani Traders will review the shipping information and work toward an appropriate resolution.

7. Return Shipping

If a return is approved, our support team will provide instructions for sending the product back.

Please be aware that:

• Unauthorized returns may not be accepted.
• Return shipping costs are generally the customer’s responsibility unless the return involves a verified error by Gillani Traders or applicable law requires otherwise.
• Certain knives, blades, and other restricted items may require special packaging or shipping procedures.

Customers should follow all provided return instructions to ensure products are shipped safely and legally.

8. Contact Us

For assistance with damaged products, incorrect orders, refunds, replacements, or delivery concerns, please contact our customer support team.

Email: support@gillanitraders.com

Please include your order number and relevant details so we can review your request efficiently.

At Gillani Traders, we are committed to addressing eligible order issues fairly and helping customers enjoy a straightforward online shopping experience.

This policy does not limit any return, refund, warranty, or consumer protection rights provided by applicable law.